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FAQs

FAQs

Where is WINIE based?
WINIE is based in Auckland, Aotearoa New Zealand.
Are your earrings lightweight? 
Yes, incredibly lightweight!
Do you ship internationally?
Yes, WINIE ships internationally! You may be responsible for import duties and taxes depending on your country's regulations.
How do I care for my WINIEs?
Keep them away from moisture and sunlight, and store your adornments in a cool, dry place.
Do you do custom orders?
Yes, email us (hello@shopwinie.com) to discuss a bespoke creation.
Do you do returns?
Due to health policies there are no refunds on earring purchases.
What about repairs?
We will repair any manufacturing fault at no cost within 6 months of the purchase date. Manufacturing faults do not include general wear and tear (wire bending out of shape) or worn off plating. Please send an email to hello@shopwinie.com to discuss.